AX Frame refund policy

Refunds

REKA does not offer refunds at the moment. This applies to all REKA and AntaraX products, including AX Frame, and to every plan.

There is a free plan (Seed) with caps on how much you can track, and a paid plan (Nova) that lifts them. The current caps and prices are shown in the product and are the authoritative version, because they change more often than this page does.

Billing and cancellation

Paid plans are billed through Stripe on a recurring basis until cancelled. Cancelling stops future charges and takes effect at the end of the period you have already paid for. If a payment fails or a subscription lapses, your account returns to free-plan limits. Your data is not deleted when this happens: you may be unable to add beyond the free cap until you resubscribe, but nothing already tracked is removed.

Nothing in this policy changes your legal rights as a consumer where Malaysian law gives you rights that cannot be excluded.

If you think you were charged in error

If you believe a charge was made by mistake, such as a duplicate charge, write to support@go.antarax.ai with the email address on your account and the date of the charge, and we will look into it.

Changes

If this policy changes, the new version and effective date will appear at the top of this page, and the changelog will list the change. A change applies from its effective date.